Smart WFM | A Jarrod McGrath Venture

Smart WFM is a specialist workforce management advisory and delivery firm supporting organisations operating in highly regulated, operationally complex environments.

Now in its 10th year of operation, Smart WFM works at the intersection of workforce management, payroll, HR, and pay compliance — helping organisations design, implement, and operate workforce solutions that are defensible, scalable, and governed over time.

The firm is intentionally structured as a durable services platform, combining deep domain expertise with repeatable delivery and long-term customer partnership.

Smart WFM is a specialist workforce management advisory and delivery firm supporting organisations operating in highly regulated, operationally complex environments.

Now in its 10th year of operation, Smart WFM works at the intersection of workforce management, payroll, HR, and pay compliance — helping organisations design, implement, and operate workforce solutions that are defensible, scalable, and governed over time.

The firm is intentionally structured as a durable services platform, combining deep domain expertise with repeatable delivery and long-term customer partnership.

OPERATING MODEL & CAPABILITY

Smart WFM operates through an advisory-led delivery model designed to support organisations across the full workforce lifecycle — from initial design through to long-term operational confidence.

Core elements of the operating model include:

Advisory-led engagement grounded in legislative, industrial, and operational complexity

Enterprise-grade delivery across workforce management, payroll, HR, and compliance environments

Application Managed Services (AMS) providing ongoing operational support, optimisation, and risk reduction beyond initial implementation

Long-term customer partnerships focused on sustained outcomes, not transactional delivery

Smart WFM operates delivery centres across Australia, India, and the Philippines, enabling scale, continuity, and resilience across customer environments.

The firm is a long-standing UKG^® partner, supporting organisations across SMB and enterprise environments and operating within complex enterprise ecosystems, strengthening governance and outcomes without disrupting core systems.

Smart WFM has been recognised by the Australian Financial Review as one of Australia’s Top 100 Fast-Growing Companies on two occasions, reflecting both sustained demand and disciplined execution.

Learn More

Smart WFM was recognised by the Australian Financial Review as one of Australia’s Top 100 Fast-Growing Companies on two occasions

What differentiates Smart WFM is not only technical capability, but trusted, long-term relationships built on transparency, governance, and consistent delivery over time.

These relationships are reinforced through a strong customer community, including the Smart WFM UKG User Group (SMUG), enabling shared learning, peer insight, and ongoing capability development.

Within the broader portfolio, Smart WFM represents the execution foundation — the environment where workforce complexity surfaces first, and where durable, defensible solutions are built in practice.

The depth of experience, delivery maturity, and customer trust established through Smart WFM directly informs and underpins adjacent platform development, including TraceEzy.

Learn More

CONTACT

+61 2 8379 1292

contact@smartwfm.com

I acknowledge the Traditional Owners of the land where I work and live. I pay my respects to their Elders, past, present and emerging. I celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

GLOBAL WORKFORCE MANAGEMENT
ADVISORY & DELIVERY

A mature services platform supporting complex, regulated organisations across compliance, productivity and experience.

Smart WFM is a specialist workforce management advisory and delivery firm supporting organisations operating in highly regulated, operationally complex environments.

Now in its 10th year of operation, Smart WFM works at the intersection of workforce management, payroll, HR, and pay compliance — helping organisations design, implement, and operate workforce solutions that are defensible, scalable, and governed over time.

The firm is intentionally structured as a durable services platform, combining deep domain expertise with repeatable delivery and long-term customer partnership.

OPERATING MODEL & CAPABILITY

Smart WFM operates through an advisory-led delivery model designed to support organisations across the full workforce lifecycle — from initial design through to long-term operational confidence.

Core elements of the operating model include:

Advisory-led engagement grounded in legislative, industrial, and operational complexity

Enterprise-grade delivery across workforce management, payroll, HR, and compliance environments

Application Managed Services (AMS) providing ongoing operational support, optimisation, and risk reduction beyond initial implementation

Long-term customer partnerships focused on sustained outcomes, not transactional delivery

Smart WFM operates delivery centres across Australia, India, and the Philippines, enabling scale, continuity, and resilience across customer environments.

The firm is a long-standing UKG^® partner, supporting organisations across SMB and enterprise environments and operating within complex enterprise ecosystems, strengthening governance and outcomes without disrupting core systems.

Smart WFM has been recognised by the Australian Financial Review as one of Australia’s Top 100 Fast-Growing Companies on two occasions, reflecting both sustained demand and disciplined execution.

TRUST & CUSTOMER RELATIONSHIPS

Smart WFM supports a diverse range of complex, regulated organisations across industries, including retail, healthcare, government, manufacturing, and professional services.

What differentiates Smart WFM is not only technical capability, but trusted, long-term relationships built on transparency, governance, and consistent delivery over time.

These relationships are reinforced through a strong customer community, including the Smart WFM UKG User Group (SMUG), enabling shared learning, peer insight, and ongoing capability development.

ROLE WITHIN THE PORTFOLIO

Within the broader portfolio, Smart WFM represents the execution foundation — the environment where workforce complexity surfaces first, and where durable, defensible solutions are built in practice.

The depth of experience, delivery maturity, and customer trust established through Smart WFM directly informs and underpins adjacent platform development, including TraceEzy.

CONTACT

GLOBAL WORKFORCE MANAGEMENT ADVISORY & DELIVERY

A mature services platform supporting complex, regulated organisations across compliance, productivity and experience.

Smart WFM is a specialist workforce management advisory and delivery firm supporting organisations operating in highly regulated, operationally complex environments.

Now in its 10th year of operation, Smart WFM works at the intersection of workforce management, payroll, HR, and pay compliance — helping organisations design, implement, and operate workforce solutions that are defensible, scalable, and governed over time.

The firm is intentionally structured as a durable services platform, combining deep domain expertise with repeatable delivery and long-term customer partnership.

OPERATING MODEL & CAPABILITY

Smart WFM operates through an advisory-led delivery model designed to support organisations across the full workforce lifecycle — from initial design through to long-term operational confidence.

Core elements of the operating model include:

Advisory-led engagement grounded in legislative, industrial, and operational complexity

Enterprise-grade delivery across workforce management, payroll, HR, and compliance environments

Application Managed Services (AMS) providing ongoing operational support, optimisation, and risk reduction beyond initial implementation

Long-term customer partnerships focused on sustained outcomes, not transactional delivery

Smart WFM operates delivery centres across Australia, India, and the Philippines, enabling scale, continuity, and resilience across customer environments.

The firm is a long-standing UKG® partner, supporting organisations across SMB and enterprise environments and operating within complex enterprise ecosystems, strengthening governance and outcomes without disrupting core systems.

Smart WFM has been recognised by the Australian Financial Review as one of Australia’s Top 100 Fast-Growing Companies on two occasions, reflecting both sustained demand and disciplined execution.

TRUST & CUSTOMER RELATIONSHIPS

Smart WFM supports a diverse range of complex, regulated organisations across industries, including retail, healthcare, government, manufacturing, and professional services.

What differentiates Smart WFM is not only technical capability, but trusted, long-term relationships built on transparency, governance, and consistent delivery over time.

These relationships are reinforced through a strong customer community, including the Smart WFM UKG User Group (SMUG), enabling shared learning, peer insight, and ongoing capability development.

ROLE WITHIN THE PORTFOLIO

Within the broader portfolio, Smart WFM represents the execution foundation — the environment where workforce complexity surfaces first, and where durable, defensible solutions are built in practice.

The depth of experience, delivery maturity, and customer trust established through Smart WFM directly informs and underpins adjacent platform development, including TraceEzy.

CONTACT

GLOBAL WORKFORCE MANAGEMENT
ADVISORY & DELIVERY

The firm is a long-standing UKG^® partner, supporting organisations across SMB and enterprise environments and operating within complex enterprise ecosystems, strengthening governance and outcomes without disrupting core systems.